FAQ & Pricing
A general embroidery pricing guide to help you plan your project. Final quotes depend on design, quantity, and garment choice. Prices below reflect the cost of embroidery only and do not include the cost of the garment.
Frequently Asked Questions
How does pricing work?
Pricing starts with a one-time digitizing fee to convert your logo into an embroidery file. This fee is charged once per design and does not need to be paid again for future orders using the same design.
From there, pricing is primarily based on the cost of the garment, along with the stitch count and complexity of your design.
Do specialty embroidery options cost more?
Specialty techniques such as appliqué, 3D/puff (foam) embroidery, and other custom finishes require additional materials and labor, and will increase the overall cost of your order.
What is your turnaround time?
Standard turnaround is 2-4 weeks from time of payment. Rush orders may be available for a small fee depending on current workload and schedule.
Do you offer shipping?
Yes! Nationwide shipping is available at competitive rates. For those local to the Green Bay, WI area we also offer free local pickup at our secure self-service dropbox in Ledgeview, near Cocoon Brewing.
What garments do you offer?
We source from a wide range of trusted wholesale brands to match your needs for quality, fit, and budget. I’m happy to recommend specific items or share supplier websites if you’d like to browse options on your own. If you have a specific brand in mind, please include that in your inquiry.
For in-house designs and standard shop offerings, you can expect:
• Independent Trading Co (sweatshirts)
• Richardson (hats)
• Comfort Colors (t-shirts)
Is there an order minimum?
A minimum of 5 matching items per design is required. This is due to the setup, formatting, and machine adjustments needed for each garment type and material.
For example, a single logo can be applied to multiple items of the same type (like hats or sweatshirts), but not split across different garment types in small quantities (such as one hat, one jacket, and one sweatshirt).
Additional personalization, such as individual names or titles, can be added to each item.
Can I provide my own garments?
Customer-supplied items are accepted, but must be clean and in new condition. A handling fee applies to each item, and while every effort is made to ensure quality, Tension & Thread is not responsible for damage to customer-provided garments.
Do you offer logo or graphic design services?
I do not offer full logo or graphic design services. Customers are expected to provide a print-ready logo or design. Minor adjustments for embroidery may be made during the digitizing process.
Do you offer printing (DTF/screen printing)?
I offer DTF (direct-to-film) printing in select cases, such as t-shirts, highly detailed designs that do not translate well to embroidery, or combination projects (for example, an embroidered logo paired with a printed back design).
Embroidery is my primary focus and preferred method for most projects due to its durability and elevated finish.
When is payment due?
Payment in full is required before any work begins. Orders are added to my production schedule once payment is received.
Do you accept returns or exchanges?
Due to the custom nature of embroidered items, all sales are final. Returns or exchanges are not accepted once an order has been completed.
Where can I stay up to date on new designs and order openings?
The best place to stay up to date is on Instagram, where we share new releases, order windows, behind the scenes, and real-time updates! @TensionandThread
For full terms & policies, please review our Policies page.